- Research paper on Total Quality Management (TQM) - Assignment Point
- The Importance of Quality Management
- International Journal of Project Management
- Quality management
Since the training can take people away from their regular work, this can actually have a negative short-term effect on costs. Also, since TQM tends to result in a continuing series of incremental changes, it can generate an adverse reaction from those employees who prefer the current system, or who feel that they may lose their jobs because of it. TQM works best in an environment where it is strongly supported by management, it is implemented by employee teams, and there is a continual focus on process improvement that prevents errors from occurring.
Articles Topics Index Site Archive. About Contact. There are a number of tools available to assist in a TQM effort, such as: Benchmarking Failure analysis Plan-do-check-act PDCA cycle Process management Product design control Statistical process control There is some debate regarding which tools fall within the umbrella of TQM, so there are a number of other tools not mentioned here that could be of assistance. TQM can be implemented successfully in any part of a business, such as: Accounting Field servicing Finance Legal and administration Maintenance Manufacturing Materials management Research and development Sales and marketing The advantages of total quality management TQM include: Cost reduction.
Research paper on Total Quality Management (TQM) - Assignment Point
When applied consistently over time, TQM can reduce costs throughout an organization, especially in the areas of scrap, rework, field service, and warranty cost reduction. The standards are reviewed every few years by the International Organization for Standardization. The version in was called the ISO series; consisting of the ISO , and versions.
The last major revision was in the year and the series was called ISO series.
After December , organizations holding ISO or standards had to complete a transition to the new standard. It contains no new requirements. Many of the changes were to improve consistency in grammar, facilitating translation of the standard into other languages for use by over , certified organization in the countries as at Dec that use the standard. The ISO document gives guidelines for performance improvement over and above the basic standard ISO This standard provides a measurement framework for improved quality management, similar to and based upon the measurement framework for process assessment.
The Quality Management System standards created by ISO are meant to certify the processes and the system of an organization, not the product or service itself. ISO standards do not certify the quality of the product or service. In the International Organization for Standardization released a standard, ISO , meant for the food industry.
It gives one single integrated standard for the food industry and is expected to become more popular in the coming years in such industry. ISO has also released standards for other industries. For example, Technical Standard TS defines requirements in addition to those in ISO specifically for the automotive industry. ISO has a number of standards that support quality management. Government contracts, especially in software development. Carnegie Mellon University claims CMMI can be used to guide process improvement across a project, division, or an entire organization.
CMMI is registered in the U. CMMI Version 1. Quality Management Software is a category of technologies used by organizations to manage the delivery of high quality products. Solutions range in functionality, however, with the use of automation capabilities they typically have components for managing internal and external risk, compliance, and the quality of processes and products. The intersection of technology and quality management software prompted the emergence of a new software category: Enterprise Quality Management Software EQMS.
EQMS is a platform for cross-functional communication and collaboration that centralizes, standardizes, and streamlines quality management data from across the value chain.
The Importance of Quality Management
The software breaks down functional silos created by traditionally implemented standalone and targeted solutions. Supporting the proliferation and accessibility of information across supply chain activities, design, production, distribution, and service, it provides a holistic viewpoint for managing the quality of products and processes. Craig M. Becker, Mary A. From Wikipedia, the free encyclopedia. This article is about the general topic of quality management.
For the specific approach to quality management from the s, see Total quality management. This article has multiple issues. Please help improve it or discuss these issues on the talk page. Learn how and when to remove these template messages. This article needs additional citations for verification. Please help improve this article by adding citations to reliable sources. Unsourced material may be challenged and removed. This article contains wording that promotes the subject in a subjective manner without imparting real information.
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International Journal of Project Management
Further information: Relationship management. July Fort Lauderdale, Florida: J. Ross Publishing. Industry: China is Closing the Quality Gap". The Wall Street Journal. Archived from the original on 10 October Retrieved 16 February Archived from the original on 17 February Selden December Quality Progress : 59— Quality management principles.
Effective and efficient quality systems can promote timely registration of drugs by eliminating waste and the need for rework with overall financial and social benefits to the Company. High levels of quality are essential to achieve Company business objectives. Quality, a source of competitive advantage, should remain a hallmark of Company products and services.
High quality is not an added value; it is an essential basic requirement. Quality does not only relate solely to the end products and services a Company provides but also relates to the way the Company employees do their job and the work processes they follow to produce products or services. The work processes should be as efficient as possible and continually improving.
Company employees constitute the most important resource for improving quality.
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Each employee in all organizational units is responsible for ensuring that their work processes are efficient and continually improving. Top management should provide the training and an appropriate motivating environment to foster teamwork both within and across organizational units for employees to improve processes. Ultimately, everyone in a Company is responsible for the quality of its products and services.
A Company in the role of a sponsor of clinical trials can best achieve its business objectives by establishing and managing robust quality systems with their integral quality documents including standard operating procedures SOPs. A quality system is defined as the organizational structure, responsibilities, processes, procedures and resources for implementing quality management.
Quality management includes those aspects of the overall management function that determine and implement the Company quality policy and quality objectives.
Both quality control and quality assurance are parts of quality management. The 13 th principle in the International Conference on Harmonization Good Clinical Practice ICH GCP guideline clearly states that systems and procedures that assure the quality of every aspect of the clinical trial should be implemented. The sponsor is responsible for implementing and maintaining quality assurance and quality control systems with written SOPs to ensure that trials are conducted and data are generated, documented recorded and reported in compliance with the protocol, Good Clinical Practice GCP and the applicable regulatory requirements.
Although a sponsor may transfer any or all of its trial-related duties and functions to a contract research organization CRO , the ultimate responsibility for the quality and integrity of the trial data always resides with the sponsor. Both quality control and quality assurance systems must be commensurate with the Company business objectives and business model.
The two together constitute the key quality systems.
Top management commitment and active involvement in the establishment, management and monitoring of quality systems is critical and is achieved by:[ 2 ]. Defining and documenting a quality policy and quality objectives and ensuring that both the policy and objectives are understood and implemented by all employees at all levels;. Ensuring that appropriate processes are implemented to fully satisfy customer needs and expectations and Company objectives;.
Defining and documenting the responsibility, authority and interrelation of key personnel managing the quality systems;. Conducting scheduled management reviews of the quality systems to assess their continued suitability, adequacy, effectiveness and efficiency; and. Quality control is focused on fulfilling quality requirements, and as related to clinical trials, it encompasses the operational techniques and activities undertaken within the quality assurance system to verify that the requirements for quality of the trial-related activities have been fulfilled.
Quality assurance, on the other hand, is focused on providing confidence that quality requirements are fulfilled. As related to clinical trials, it includes all those planned and systemic actions that are established to ensure that the trial is performed and the data are generated, documented recorded , and reported in compliance with GCP and the applicable regulatory requirements. Quality control is generally the responsibility of the operational units and quality is infused into the outputs and verified as they are being generated. Therefore, quality control is an integral part of the daily activities occurring within each operational unit.
Quality assurance is the responsibility of the quality assurance department. The mission of a quality assurance department is to provide an effective and efficient quality assurance system and counsel for the operational units.